Pro Boat Horizon Harbor 30-Inch RC Tug Boat RTR Battery and Charger Not Included, PRB08036

The Pro Boat Horizon Harbor 30-Inch RC Tug Boat has garnered Considerable attention from hobbyists and RC enthusiasts, and the overall customer experience highlights a mixture of positive features and a few drawbacks. Users are primarily impressed with the boat's size and realistic design, as it spans 30 inches, creating a presence that is larger than one might anticipate. Many have noted the impressive quality of Construction, with all parts seeming intact and the meticulous attention to details, such as the secure placement of magnets for the hatches. The boat's speed is described as appropriately scaled for a tug boat, offering a satisfying performance with the ability to create a decent wake when needed, although some users found the reverse function to be underwhelming, likening it more to a brake than true reverse thrust. Performance-wise, users report substantial run times, especially when used at scale speeds; many have enjoyed around 20-25 minutes of operation on a charged 3C 5000mAh battery, often with residual battery life left after usage. While the pricing is Considered high, many feel that the investment is justified given the boat's quality and features. However, there is a notable concern regarding customer support. A user reported a malfunction with one of the channels and encountered challenges in reaching out to the company, noting a lack of responsive support mechanisms. This experience has led to frustration among some customers who feel that minor issues could potentially require returning the entire product due to inadequate support options. Overall, the Pro Boat Horizon Harbor has impressed many with its quality and performance, making it a worthwhile purchase for avid hobbyists, but Prospective buyers should be aware of potential customer service issues that could impact their overall satisfaction. **