Imported from USA store
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The Napoleon built-in Prestige Pro 500 Natural gas grill head provides unparalleled performance & durability without skimping on style.
| Other Special Features of the Product | Warming Rack |
| Fuel Type | Gas |
| Heating Power | 18000 tbritish thermal units |
| Voltage | 120 volts |
| Main Burner Count | 6 |
| Number Of Racks | 2 |
| Number of Power Levels | 1 |
| Number of Heating Elements | 9 |
| Grill Configuration | dual-head |
| Cooking System | Infrared and Direct Cooking System |
| Primary Cooking Method | grilling, rotisserie, searing |
| Item Dimensions D x W x H | 25.25"D x 56"W x 25.25"H (64.1 x 142.2 x 64.1 cm) |
| Item Dimensions | 25.25 x 56 x 25.25 inches (64.1 x 142.2 x 64.1 cm) |
| Item Weight | 239.4 pounds (108.59 kg) |
| Cooking Surface Area | 825 square_inches (2095.5 cm) |
| Finish Types | Painted |
| Material Type | Stainless Steel |
| Handle Material | Stainless Steel |
| Frame Material | Stainless Steel |
| Brand Name | Napoleon |
| Recommended Uses For Product | Outdoor |
| Included Components | Rotisserie Kit |
| Model Name | Built-in Prestige PROu2122 825 RBI |
| Model Number | BIPRO825RBINSS-3 |
| Series Number | 825 |
| Global Trade Identification Number | 00629162132819 |
| Indoor Outdoor Usage | Outdoor |
| Manufacturer | Napoleon |
| UPC | 629162132819 |
| Unit Count | 1 Count |
| Item Type Name | Natural Gas Grill Head |
| Manufacturer Part Number | BIPRO825RBINSS-3 |
| Installation Type | Built-In |
| Color | Stainless Steel |
| Brand | Napoleon |
| Product Dimensions (L x W x H) | 25.25"D x 56"W x 25.25"H (64.1 x 142.2 x 64.1 cm) |
| Special Feature | Warming Rack |
Ideal for those who love advanced grilling technologies like infrared burners and require ample cooking space.
Perfect for professional cooks specializing in outdoor barbecues and who need consistent heating.
Great for homeowners who host frequent gatherings, offering enough capacity for large meals and diverse recipes.
Unsuitable for those who grill infrequently or prefer simpler, less expensive models without advanced features.
Napoleon BIPRO825RBINSS-3 Built-in Prestige PRO 825 RBI Natural Gas Grill Head, sq.in. + Infrared Infrared Bottom andRear Burner, Stainless Steel
In reviewing the customer experiences surrounding this grill, it's clear that while there are notable features and high-quality aspects to the product, significant concerns exist regarding customer support and assembly instructions. Customers appreciate the grill's build quality, with many praising its robust Construction and versatility in cooking functions, such as grilling, baking, and rotisserie. The LED accent lights and added features like a rear sear burner have also received commendation. Users have expressed satisfaction with the cooking results, indicating that the grill performs exceptionally well when functioning properly. However, issues arise with customer service, which has been described as non-existent. Several users have reported difficulties getting assistance from the manufacturer, particularly when it comes to replacing malfunctioning parts. In numerous cases, customers expressed frustration after being left on hold for extended periods or receiving no response at all about their concerns. The assembly process also presents a hurdle, as the instructions provided are noted as unclear. Customers indicated that the lack of a comprehensive wiring diagram added unnecessary challenges to setup. While some users were ultimately able to enjoy their grills after overcoming these initial difficulties, the stress involved in getting everything operational detracted from the overall experience. Furthermore, safety concerns have been raised. Several users reported that side edges of the grill become excessively hot, leading to burns when operating the grill. There are warnings about being cautious around these areas, which could pose a hazard given the grill's heat distribution. In summary, the product is well-received for its performance and build quality, but customers should be aware of potential challenges with assembly, customer service, and safety. **
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